Cancellations & Refunds Policy – Tready LLP
Last updated: 24-08-2026
1. Scope of This Policy
This Cancellations & Refunds Policy applies to our IT consulting, custom software and app development, and related support services. It explains when you may cancel services and whether you may be eligible for a refund.
2. Project Deposits & Milestones
• Many projects require an upfront deposit before work begins.
• Deposits are generally non-refundable once we start planning or executing the work, as we allocate time and resources to your project.
• For milestone-based projects, each milestone payment covers work already completed or in progress and is typically non-refundable once that milestone has started.
Specific terms for your project will be outlined in your proposal or agreement.
3. Ongoing / Retainer Services
For ongoing or retainer-based services (for example, monthly support or maintenance):
• You may usually cancel future months by giving written notice within the notice period stated in your agreement.
• Fees already paid for the current billing period are generally non-refundable, but services will continue until the end of that period.
4. Change Requests & Post-Delivery Adjustments
We understand that requirements can change.
• Reasonable adjustments or minor changes may be handled as part of the existing scope, at our discretion.
• Larger changes, new features, or additional work may require a separate quote and additional fees.
• Change requests do not normally entitle you to a refund for work already completed in line with the agreed scope.
5. Client Cancellations
If you choose to cancel a project or service:
• You remain responsible for paying for all work completed up to the date of cancellation.
• Any unpaid invoices for completed work will still be due.
• Deposits and milestone payments already made are generally non-refundable, unless otherwise agreed in writing.
We may, at our discretion, agree to partial refunds in exceptional circumstances, but we are not obligated to do so.
6. Cancellations by Tready LLP
We reserve the right to suspend or cancel services if:
• You fail to pay invoices on time.
• You repeatedly delay feedback, approvals, or required information.
• You breach our Terms & Conditions or applicable laws.
• Circumstances beyond our control (force majeure) make it impossible or impractical to continue.
If we cancel services for reasons not related to your breach, we will:
• Provide notice where reasonably possible.
• Refund any fees paid in advance for services we have not yet performed, on a pro-rated basis.
7. Refund Process & Timelines
To request a cancellation or refund:
1) Contact us in writing (email is preferred) with your project or invoice details.
2) We will review your request in line with this Policy and any specific agreement.
3) If a refund is approved, we will process it using the original payment method where possible.
Refund processing times may vary depending on your bank or payment provider.
8. Non-Refundable Items
The following are typically non-refundable:
• Deposits once work has started.
• Completed milestones or phases of a project.
• Third-party fees or licenses purchased on your behalf (for example, hosting, domains, app store fees, or software licenses). • Work that has already been delivered or made available to you, unless otherwise required by law.
9. Contact Us
If you have questions about this Cancellations & Refunds Policy or want to request a cancellation or refund, please contact:
Tready LLP
Email: contact@hellotready.com
Phone: +91-7983535307